Telephone Support

Hardware

Hardware support is available from 9 am to 5:00 pm EST between Monday and Friday. To speak with an Avocent technical representative, please call one of the following numbers.

Toll-free Tel: 1.888.793.8763

Software

Software support is available from 9 am to 5:00 pm EST between Monday and Friday. Please note that it is necessary to have an active maintenance contract in order to receive software support. To speak with an Avocent technical representative, please call one of the following numbers. Please have your software master key ready for contract verification purposes.

Toll-free Tel: 1.888.793.8763

After-Hours

After-hours support is available to customers with PREMIUM hardware service contracts and/or GOLD software maintenance plans. To speak with an Avocent technical representative during non-standard business hours, please call the following phone number. Please make sure to have your hardware serial number and/or software master key for contract verification purposes.

Toll-free Tel: 1.888.793.8763

Corporate Contact Information

Avocent Canada Corp.
20 Mural Street, Unit 5, Richmond Hill
Ontario, Canada L4B 1K3
Tel: 1.877.992.9239
Fax: 1.877.524.2985

Management Solutions

DSView® 3 management software increases data centre manageability and security and provides a fully redundant KVM management solution with built-in backup/failover capabilities. DSView 3 software directly controls Cyclades ACS console servers. Click for more