Hardware Service Coverage

All Avocent hardware comes with a two-year, return-to-depot warranty at no extra charge. This limited warranty covers 100% of parts and workmanship on any required repairs. However, repair turnaround times average two weeks, so the purchase of enhanced hardware service coverage is highly recommended for all mission-critical applications. The PLUS program provides next day replacement service and the PREMIUM program provides next day replacement service in combination with 24x7 telephone support. Both of these programs are available in Canada.

Program	Service Level	Technical Support Hours
Standard	Return-to-Depot Repair	9 am - 5:30 pm Eastern, Monday to Friday
PLUS	Next Day Advance Replacement*	9 am - 5:30 pm Eastern, Monday to Friday
PREMIUM	Next Day Advance Replacement*	24 x 7

* Receive next day advance replacements when you call Avocent before 2 pm Eastern.

It is beneficial to purchase enhanced coverage at the same time as the hardware. Doing so ensures that the hardware is continuously protected. Although it is possible to obtain enhanced coverage at a later date, such contracts are subject to a blackout period which delays the start of any coverage by 60 days.

Pricing
Pricing for PLUS and PREMIUM hardware service programs can be found within the 'Ordering Details' tab for each applicable product.

For more information
Please call the Avocent Canada team at toll-free 1-877-992-9239 or send an e-mail to sales@avocent.ca.

Corporate Contact Information

Avocent Canada Corp.
20 Mural Street, Unit 5, Richmond Hill
Ontario, Canada L4B 1K3
Tel: 1.877.992.9239
Fax: 1.877.524.2985